Refund policy

Last updated: November 3, 2026

Creativi-D Designs — Return & Refund Policy

We create personalized gifts, custom apparel, and other made-to-order products with care.

Returns and exchanges
Custom, personalized, and made-to-order products are final sale and are not eligible for returns or exchanges because of a change of mind, incorrect size selection, or personalization details supplied incorrectly by the customer.

For other products, any available return or exchange terms will be stated in the product listing before purchase.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or different from what you ordered, email creativid2019@gmail.com as soon as possible. Include your order number, a description of the issue, and clear photos of the item and packaging when available. Please keep the packaging while we review the issue.

We will work with you to provide an appropriate correction, replacement, or refund. These issues are not excluded by our final-sale policy.

Personalization and approvals
Please check names, spelling, dates, sizes, colors, photos, and links carefully before ordering. When a design proof is provided, please review it thoroughly before approving production. If we make an error, we will work with you to correct it.

Changes and cancellations
Contact us immediately if you need to change or cancel an order. Changes and cancellations may be possible before design or production work begins. Once that work begins, change-of-mind cancellations generally cannot be accepted, except where required by law.

Refunds
Approved refunds will be sent to the original payment method. Your bank or payment provider may require additional processing time. If a return is necessary because of our error or a defective item, we will provide return instructions and cover the required return shipping.

Please contact us before returning an item.

This policy does not limit rights provided by applicable law, including rights relating to defective, misdescribed, or undelivered goods.

Contact: creativid2019@gmail.com